Hakuba Cortina Snow Resort Safety & Emergency
In an emergency
Many Japanese fire departments handle 119 calls in major foreign languages via three-way simultaneous interpretation through a telephone interpretation center, 24 hours a day, year-round. Reviewed 2026-07-21
Medical facilities nearby
| Facility | Straight line | Drive |
|---|---|---|
| Hospital 1 | ||
| Reception hours are in the details Accepts emergencies | 31.5 km | 78 min |
| ||
| Clinic 9 | ||
| Reception hours are in the details | 3.8 km | 12 min |
| ||
| Reception hours are in the details | 7.4 km | 16 min |
| ||
| Reception hours are in the details | 8.6 km | 18 min |
| ||
| Reception hours are in the details | 10.9 km | 22 min |
| ||
| Reception hours are in the details | 12.3 km | 22 min |
| ||
| Reception hours are in the details | 13.3 km | 36 min |
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| Reception hours are in the details | 13.5 km | 28 min |
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| Reception hours are in the details | 13.6 km | 25 min |
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| Reception hours are in the details | 18.9 km | 38 min |
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| Dental 3 | ||
| Reception hours are in the details | 3.8 km | 13 min |
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| Reception hours are in the details | 8.8 km | 18 min |
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| Reception hours are in the details | 9.4 km | 19 min |
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| Pharmacy 3 | ||
| Reception hours are in the details | 7.9 km | 17 min |
| ||
| Reception hours are in the details | 8.7 km | 17 min |
| ||
| Reception hours are in the details | 13.9 km | 25 min |
| ||
Pre-trip planning notes
Gathered ahead of your trip as a planning aid — details change; verify locally on arrival.
- Rescue protocol
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Inside the ski area, report to patrol or staff and follow their instructions. Outside the managed area, the terms say the resort in principle asks the police and fire service to carry out the rescue, and its patrol joins in when those agencies ask for support. The Hakuba Valley safety notice adds that public helicopters may not fly because of weather, wind or other rescues, which leaves a slower ground rescue. It also says that anyone who cannot cope should call the police or fire service quickly and give their position as exactly as possible.
As of 2026-10-12 - AED locations
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The resort says it keeps one AED at the patrol headquarters and one at Hotel Green Plaza Hakuba, the official hotel at the base. The trail map prints no AED symbol, and the pages do not say where the patrol headquarters stands. There may be other units that the resort does not list.
As of 2026-10-12
Show this to staff
Each line is in Japanese a receptionist can read, with its meaning underneath.
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スキー中にけがをしました。
I was injured while skiing.
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ここがとても痛いです。
It hurts a lot here.
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診察を受けたいです。
I would like to see a doctor.
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海外旅行保険に入っています。
I have travel insurance.
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クレジットカードで払えますか？
Can I pay by credit card?
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英語を話せる人はいますか？
Is there anyone who speaks English?
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保険請求用の診断書と領収書をください。
Please give me a medical certificate and a receipt for my insurance.
Cost, insurance and medicines
- Rescue costs
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The terms of use say the resort will bill the person rescued and others concerned after a search or rescue, itemising staff, snow equipment, lift operation, lighting and other costs. The hourly rates are: patrol member ¥20,000 each, support staff ¥10,000 each, rescue headquarters staff ¥5,000 each, snow groomer ¥50,000 per vehicle and snowmobile ¥10,000 per vehicle. The rates may change. The terms do not say whether this applies to a patrol rescue on an open run; the clause sits beside the rules for rescues outside the managed area. Hakuba Valley adds that a private rescue team may bill the rescued person and recommends mountain insurance.
As of 2026-10-12
Japan's National Health Insurance does not cover tourists — hospitals bill the full cost and generally expect payment upfront by cash or card. Ordinary travel insurance often excludes off-piste and backcountry rescue; dedicated mountain-rescue insurance exists, so check your policy before you ride.
Reviewed 2026-07-21Some common medicines are restricted in Japan — e.g. codeine-containing products, pseudoephedrine above set limits, and ADHD stimulants — and may require advance permission to bring in. Check the MHLW guidance before you travel.
Reviewed 2026-07-21Nothing here is medical advice. We compile this information from Japan's national medical registers and the official websites of facilities and resorts, as a planning aid. Hours, phone numbers and services change, and we cannot guarantee that any of it is current or correct. Decisions you make with it are your own responsibility: check with the facility before you go, and in an emergency tell ski patrol or call 119.