Kiroro Snow World Safety & Emergency
In an emergency
Many Japanese fire departments handle 119 calls in major foreign languages via three-way simultaneous interpretation through a telephone interpretation center, 24 hours a day, year-round. Reviewed 2026-07-21
Medical facilities nearby
| Facility | Straight line | Drive |
|---|---|---|
| Hospital 9 | ||
| Reception hours are in the details | 11.8 km | 29 min |
| ||
| Reception hours are in the details | 11.9 km | 30 min |
| ||
| Reception hours are in the details Accepts emergencies Emergency care: 24 hours | 12.5 km | 30 min |
| ||
| Reception hours are in the details | 12.6 km | 33 min |
| ||
| Reception hours are in the details | 12.6 km | 30 min |
| ||
| Reception hours are in the details | 13.4 km | 32 min |
| ||
| Reception hours are in the details | 13.6 km | 32 min |
| ||
| Reception hours are in the details | 18.8 km | 39 min |
| ||
| Reception hours are in the details Accepts emergencies | 21.6 km | 52 min |
| ||
Pre-trip planning notes
Gathered ahead of your trip as a planning aid — details change; verify locally on arrival.
- Rescue protocol
-
The trail map states that the area outside the managed courses is not within the resort's rescue activity. That covers the Tree Run Area, off-piste (backcountry) terrain and the prohibited area. If you, family or friends ask the resort for rescue there, or the resort judges rescue necessary, it carries out the rescue and charges the real cost to everyone involved. The same applies when police or fire services ask the resort to support them with first response, a base team or rescue support staff. The resort's lift safety report adds that lift staff train in rescue before each season.
As of 2026-10-12 - Backcountry policy
-
Backcountry is allowed only through the resort's designated ski area exits, and a climbing plan must be submitted to the Hokkaido Police before using one. Ducking under ropes is never accepted. Going into the backcountry from the resort grounds or car park without using a designated exit is prohibited, as is climbing the resort on foot or with climbing gear and entering without permission outside business hours. The trail map adds that off-piste skiers should bring enough equipment, ski with a well-informed and experienced partner or guide, and that the resort does not rescue free of charge outside the managed area. The Tree Run Area is inside the boundary but is not groomed or made safe: it is for advanced skiers, helmets are strongly recommended, it is open 9:00 to 14:30, and patrol may close it.
As of 2026-10-12
Show this to staff
Each line is in Japanese a receptionist can read, with its meaning underneath.
-
スキー中にけがをしました。
I was injured while skiing.
-
ここがとても痛いです。
It hurts a lot here.
-
診察を受けたいです。
I would like to see a doctor.
-
海外旅行保険に入っています。
I have travel insurance.
-
クレジットカードで払えますか？
Can I pay by credit card?
-
英語を話せる人はいますか？
Is there anyone who speaks English?
-
保険請求用の診断書と領収書をください。
Please give me a medical certificate and a receipt for my insurance.
Cost, insurance and medicines
- Rescue costs
-
Outside the groomed courses the resort charges for rescue: a base fee of ¥100,000, covering the first hour from the request including office costs, for the Tree Run Area, off-piste and prohibited area. After the first hour it adds ¥20,000 per staff member per hour, ¥50,000 per snow groomer per hour and ¥30,000 per snowmobile per hour. Staff costs rise 25% after 17:00 and 50% from 22:00 to 06:00. Other charges can follow, such as ¥50,000 per hour for parking use (including heliport preparation and use), ¥100,000 per unit-hour for extended lift hours, ¥50,000 per hour for course closure and ¥20,000 per hour for night lighting. A rescue of several hours therefore costs several hundred thousand yen or more. The map does not set a charge for help on the groomed courses.
As of 2026-10-12
Japan's National Health Insurance does not cover tourists — hospitals bill the full cost and generally expect payment upfront by cash or card. Ordinary travel insurance often excludes off-piste and backcountry rescue; dedicated mountain-rescue insurance exists, so check your policy before you ride.
Reviewed 2026-07-21Some common medicines are restricted in Japan — e.g. codeine-containing products, pseudoephedrine above set limits, and ADHD stimulants — and may require advance permission to bring in. Check the MHLW guidance before you travel.
Reviewed 2026-07-21Nothing here is medical advice. We compile this information from Japan's national medical registers and the official websites of facilities and resorts, as a planning aid. Hours, phone numbers and services change, and we cannot guarantee that any of it is current or correct. Decisions you make with it are your own responsibility: check with the facility before you go, and in an emergency tell ski patrol or call 119.