Hoshino Resorts Tomamu Safety & Emergency
In an emergency
Many Japanese fire departments handle 119 calls in major foreign languages via three-way simultaneous interpretation through a telephone interpretation center, 24 hours a day, year-round. Reviewed 2026-07-21
Medical facilities nearby
| Facility | Straight line | Drive |
|---|---|---|
| Hospital 2 | ||
| Reception hours are in the details | 21.9 km | 30 min |
| ||
| Reception hours are in the details Accepts emergencies | 48.2 km | 61 min |
| ||
| Clinic 4 | ||
| Reception hours are in the details | 3.2 km | 8 min |
| ||
| Reception hours are in the details | 12.1 km | 32 min |
| ||
| Reception hours are in the details | 20.9 km | 33 min |
| ||
| Reception hours are in the details | 21.9 km | 30 min |
| ||
| Dental 4 | ||
| Reception hours are in the details | 3.7 km | 8 min |
| ||
| Reception hours are in the details | 17.6 km | 40 min |
| ||
| Reception hours are in the details | Not listed | Drive time not shown |
| ||
| Reception hours are in the details | Not listed | Drive time not shown |
| ||
| Pharmacy 2 | ||
| Reception hours are in the details | 17.6 km | 39 min |
| ||
| Reception hours are in the details | 22.1 km | 30 min |
| ||
Pre-trip planning notes
Gathered ahead of your trip as a planning aid — details change; verify locally on arrival.
- Backcountry policy
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Entering closed courses or no-entry areas is prohibited, and a breach can mean the lift pass is confiscated and further use refused. The resort runs an expert-only open area outside the groomed courses, planned from mid-January 2027 to 31 March 2027 and opened in stages after safety checks. Skiers must wear a helmet, use the GPS-enabled yukiyama app, accept the resort's agreement in the app and check in and out; last reception is 15:00 and check-out is required by 15:30. The page does not mention avalanche gear, lessons or insurance.
As of 2026-10-12 - Nearest clinic
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The village-run Tomamu Clinic (村立トマム診療所) is in Kami-Tomamu and treats internal medicine only. It opens Monday and Wednesday, with general consultations 09:00 to 12:00 (reception closes 11:30). Afternoon sessions, 13:30 to 17:00, are for fever and cold symptoms by appointment only. The village list marks it as unable to take patients outside hours, so for an injury the nearest orthopaedic care is at Shimizu Red Cross Hospital, whose orthopaedics outpatient clinic runs on Wednesday and Friday afternoons.
As of 2026-10-12
Show this to staff
Each line is in Japanese a receptionist can read, with its meaning underneath.
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スキー中にけがをしました。
I was injured while skiing.
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ここがとても痛いです。
It hurts a lot here.
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診察を受けたいです。
I would like to see a doctor.
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海外旅行保険に入っています。
I have travel insurance.
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クレジットカードで払えますか？
Can I pay by credit card?
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英語を話せる人はいますか？
Is there anyone who speaks English?
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保険請求用の診断書と領収書をください。
Please give me a medical certificate and a receipt for my insurance.
Cost, insurance and medicines
- Rescue costs
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For rescue outside the managed area, Article 9 of the terms says the resort bills the skier for all costs: staff labour, snow machines, lift operation, lighting power and anything else. The safety page prints hourly rates on a map graphic: 20,000 yen per patrol member, 5,000 yen per base staff member, 30,000 yen per snowmobile and 50,000 yen per snow groomer. These are the resort's own rates. They do not include any public-agency or medical costs.
As of 2026-10-12
Japan's National Health Insurance does not cover tourists — hospitals bill the full cost and generally expect payment upfront by cash or card. Ordinary travel insurance often excludes off-piste and backcountry rescue; dedicated mountain-rescue insurance exists, so check your policy before you ride.
Reviewed 2026-07-21Some common medicines are restricted in Japan — e.g. codeine-containing products, pseudoephedrine above set limits, and ADHD stimulants — and may require advance permission to bring in. Check the MHLW guidance before you travel.
Reviewed 2026-07-21Nothing here is medical advice. We compile this information from Japan's national medical registers and the official websites of facilities and resorts, as a planning aid. Hours, phone numbers and services change, and we cannot guarantee that any of it is current or correct. Decisions you make with it are your own responsibility: check with the facility before you go, and in an emergency tell ski patrol or call 119.