Tell ski patrol or resort staff firstOn the mountain, tell any ski patrol or resort staff first — they coordinate rescue and call emergency services for you.
Many Japanese fire departments handle 119 calls in major foreign languages via three-way simultaneous interpretation through a telephone interpretation center, 24 hours a day, year-round. Reviewed 2026-07-21
Also closed 1/1, 1/2, 1/3, 6/6, 12/30, 12/31Hours vary by department
Emergency
Emergency status not listed
Drive
23 minNormal conditions, no snow delay
Departments
OrthopedicsSurgeryInternal medicineDermatologyENT
Note
Outpatient note on the MHLW page: Dermatology: afternoon of the first, third and fourth Tuesdays. Orthopaedics: afternoon of the second and fourth Thursdays, and afternoon of the second Wednesday. Ear, nose and throat: morning of the third Tuesday.
Outpatient note on the MHLW page: Closed on the first, third, fourth and fifth Saturdays. Neurology: please ask about Friday clinics. Psychosomatic medicine: Thursday and Saturday are return visits only. Ear, nose and throat: Saturday is the second Saturday only. Ophthalmology: please ask about Saturday clinics. Neurosurgery: new patients can register only until 10:30.
Also closed 1/1, 1/2, 1/3, 8/14, 8/15, 12/30, 12/31Hours vary by department
Emergency
Emergency status not listed
Drive
30 minNormal conditions, no snow delay
Departments
Internal medicineGastroenterologyRehabilitation
Note
Outpatient note on the MHLW page: Closed on the second and fourth Saturdays. On the first, third and fifth Saturdays, closed from the afternoon. The female doctor is closed on Monday afternoons only.
Outpatient note on the MHLW page: All outpatient departments are by appointment only. Book through the appointment centre. The hospital gives priority to patients with a referral letter from another hospital, so without one the appointment date may be later. In line with Ministry of Health, Labour and Welfare guidance, patients without a referral letter, and emergency patients, are charged a special fee on top of treatment costs: 8,800 yen for a first visit and 4,400 yen for a return visit. If the hospital's doctor judges the symptoms in an emergency ambulance case to be minor, the patient may be transferred or sent to another medical institution. Please accept this in advance. Closed days on the MHLW page: Jan 1, Jan 2 and Jan 3 (New Year holiday). Jun 19 (special closing day). Oct 31 (substitute closing day). Dec 30 and Dec 31 (year-end holiday).
Outpatient note on the MHLW page: 1. Cardiology sees patients only on the third Saturday of even-numbered months. 2. Respiratory medicine sees patients only on Monday afternoons in the fourth week of each month. 3. Gastroenterology sees patients only on the third Wednesday and first Saturday of each month. 4. Lower gastrointestinal endoscopy is done only on the afternoon of the second Thursday of each month. 5. The internal medicine outpatient clinic is closed on the second and fourth Saturdays of each month.
Also closed 1/1, 1/2, 1/3, 5/3, 5/4, 5/5, 8/13, 8/14, 8/15, 12/31Hours vary by department
Emergency
Emergency status not listed
Drive
39 minNormal conditions, no snow delay
Departments
OrthopedicsSurgeryInternal medicineCardiologyGastroenterologyNeurologyOphthalmologyUrologyBreast surgery
Note
Outpatient note on the MHLW page: Orthopaedics: only patients with a Wednesday morning appointment are seen. Cardiology: by appointment. Neurology: by appointment.
Outpatient note on the MHLW page: Dermatology and ophthalmology see inpatients only. Rehabilitation is limited to speech and swallowing therapy, and to orthopaedic sessions on Saturdays. Closed on Saturday afternoons (the third Saturday is closed all day).
Outpatient note on the MHLW page: For psychiatry, psychosomatic medicine, respiratory medicine, dermatology, ear, nose and throat, and plastic surgery, the outpatient clinic closes once the patients who have registered have been seen.
Outpatient note on the MHLW page: 1. Surgery sees emergency patients only in the afternoons (surgery takes priority). 2. For urology clinic days and times, please contact the hospital directly.
Gathered ahead of your trip as a planning aid — details change; verify locally on arrival.
Rescue protocol
Inside the managed courses, the usage terms oblige guests to report accidents and help with first aid, and the resort deals with the incident. Outside the managed area, which the resort defines as everything beyond the boundary plus any unmarked ground inside it, the resort accepts no responsibility for accidents or trouble. If someone from outside the managed area, a self-responsibility special area or the tree run zone asks the resort for rescue, or staff attend at the request of the police or fire service, the resort bills the rescued person.
As of 2026-10-13
Backcountry policy
Skiing outside the courses is prohibited in the usage terms (Article 4), and so is entering closed courses. Ground beyond the boundary or unmarked inside it is outside the managed area, with hazards the courses do not have. For trips beyond the boundary the resort advises hiring a guide and filing a climbing plan through the Compass service, and asks guests not to duck under or step over ropes. The tree run zone is a self-responsibility area where a helmet is required, ropes and tape must not be crossed, and rescue is charged at actual cost.
As of 2026-10-13
Major trauma center
Fukushima prefecture's doctor-heli is stationed at Fukushima Medical University Hospital (「福島県立医科大学附属病院」), which has a critical care centre, and the prefecture states that it covers the whole prefecture. It is dispatched on request from fire services, not by the public. Aizu Central Hospital is the nearest tertiary emergency centre by road.
As of 2026-10-13
Show this to staff
Each line is in Japanese a receptionist can read, with its meaning underneath.
スキー中にけがをしました。
I was injured while skiing.
ここがとても痛いです。
It hurts a lot here.
診察を受けたいです。
I would like to see a doctor.
海外旅行保険に入っています。
I have travel insurance.
クレジットカードで払えますか？
Can I pay by credit card?
英語を話せる人はいますか？
Is there anyone who speaks English?
保険請求用の診断書と領収書をください。
Please give me a medical certificate and a receipt for my insurance.
Cost, insurance and medicines
Rescue costs
The resort states that rescue and search costs are billed to the rescued person per hour when rescue is requested from outside the managed area, a self-responsibility special area or the tree run zone, or when staff assist at the request of the police or fire service. The hourly rate is shown only as an image on the safety page, so the figure is not confirmed here. Article 8 of the usage terms adds that, for guests who entered closed courses or no-entry areas, the resort charges labour, snow-machine, lift-operation, lighting and all other costs after the rescue.
As of 2026-10-13
Japan's National Health Insurance does not cover tourists — hospitals bill the full cost and generally expect payment upfront by cash or card. Ordinary travel insurance often excludes off-piste and backcountry rescue; dedicated mountain-rescue insurance exists, so check your policy before you ride.
Reviewed 2026-07-21
Some common medicines are restricted in Japan — e.g. codeine-containing products, pseudoephedrine above set limits, and ADHD stimulants — and may require advance permission to bring in. Check the MHLW guidance before you travel.
Reviewed 2026-07-21
Nothing here is medical advice. We compile this information from Japan's national medical registers and the official websites of facilities and resorts, as a planning aid. Hours, phone numbers and services change, and we cannot guarantee that any of it is current or correct. Decisions you make with it are your own responsibility: check with the facility before you go, and in an emergency tell ski patrol or call 119.