Tell ski patrol or resort staff firstOn the mountain, tell any ski patrol or resort staff first — they coordinate rescue and call emergency services for you.
Many Japanese fire departments handle 119 calls in major foreign languages via three-way simultaneous interpretation through a telephone interpretation center, 24 hours a day, year-round. Reviewed 2026-07-21
Medical facilities nearby
This list shows the nearest 15 hospitals, 10 clinics, 10 pharmacies and 5 dentists, plus every emergency hospital. More are in the area.
Outpatient note on the MHLW page: The other specialty offered is a palliative care outpatient clinic. Please confirm details by phone before visiting. Emergency patients are handled 24 hours a day.
Outpatient note on the MHLW page: Respiratory outpatient clinic: first Wednesday (reception 08:00-11:00, by appointment). Neurology: every Thursday (reception 13:00-15:00, by appointment). Cardiovascular surgery: fourth Thursday only (reception 09:00-11:00, by appointment). Psychiatry: 1. facility outpatient clinic (every Tuesday and Friday afternoon, by appointment); 2. new-patient appointments (Monday, Tuesday and Friday, 14:00-15:00, up to 2 patients a day). Nephrology: second and fourth Wednesday (appointment only). Obstetrics and gynaecology: Fridays are by appointment only. Closed on Saturdays, Sundays, public holidays and the New Year period.
Outpatient note on the MHLW page: Outpatient reception time slot 1 is for first visits, slot 2 for return visits with an appointment, and slot 3 for return visits without an appointment. Each department sets its own consultation days and hours, so please check the details on the Sapporo Medical University Hospital website (http://web.sapmed.ac.jp/hospital/).
Outpatient note on the MHLW page: Closed on Saturdays, Sundays, public holidays and the New Year period. Cardiology is also offered every Friday, and is by appointment only. Internal medicine on Fridays is an online consultation (the patient comes to the clinic and the doctor consults from a remote location).
Outpatient note on the MHLW page: Wednesday afternoon consultations are held in the second and fourth weeks only. Closed on Wednesday afternoons in the first, third and fifth weeks. Saturday morning consultations are held in the second and fourth weeks only. Closed on Saturdays in the first, third and fifth weeks. Closed on Sundays, public holidays and the New Year period.
Outpatient note on the MHLW page: Closed on Sundays, public holidays and the New Year period (Dec 29 to Jan 3). Please enquire about the days a female doctor sees outpatients. Closed days on the MHLW page: Jan 1, Jan 2, Jan 3, Aug 13, Aug 14, Aug 15, Dec 29, Dec 30, Dec 31. May also close on Saturdays at short notice.
Gathered ahead of your trip as a planning aid — details change; verify locally on arrival.
Rescue protocol
The terms of use say that when a guest leaves the managed area against the rules and the guest or an acquaintance reports a distress, the resort carries out the rescue alone or together with the relevant public agencies. The published pages do not describe the steps of an on-snow rescue or how patrol brings an injured guest down.
As of 2026-10-12
Backcountry policy
The terms of use tell guests not to leave the managed area, and not to enter parts of it that are not designated as courses. An accident caused by breaking the rules is the guest's own responsibility. The resort does run a guided programme through ungroomed terrain it calls a self-responsibility area, for strong skiers only, in groups of up to six with a helmet and a signed waiver. The safety report says patrol keeps watch on avalanche danger and course conditions.
As of 2026-10-12
Nearest clinic
Rusutsu Clinic in the village handles internal medicine and paediatrics on weekdays, with reception from 9:00 to 11:30 and 14:00 to 17:00. It is closed on Saturdays, Sundays, public holidays and at night. Orthopaedics is offered only on the second and fourth Wednesday of the month, by reservation. For fever or breathing symptoms the village asks patients to phone first.
As of 2026-10-12
Show this to staff
Each line is in Japanese a receptionist can read, with its meaning underneath.
スキー中にけがをしました。
I was injured while skiing.
ここがとても痛いです。
It hurts a lot here.
診察を受けたいです。
I would like to see a doctor.
海外旅行保険に入っています。
I have travel insurance.
クレジットカードで払えますか？
Can I pay by credit card?
英語を話せる人はいますか？
Is there anyone who speaks English?
保険請求用の診断書と領収書をください。
Please give me a medical certificate and a receipt for my insurance.
Cost, insurance and medicines
Rescue costs
After a rescue of a guest who left the managed area, the resort says it will itemise the labour, snow equipment, lift operation, lighting and electricity and other costs, and ask for payment. The terms also let the resort claim from any guest whose breach of the rules caused it a loss or expense. No amounts are published.
As of 2026-10-12
Japan's National Health Insurance does not cover tourists — hospitals bill the full cost and generally expect payment upfront by cash or card. Ordinary travel insurance often excludes off-piste and backcountry rescue; dedicated mountain-rescue insurance exists, so check your policy before you ride.
Reviewed 2026-07-21
Some common medicines are restricted in Japan — e.g. codeine-containing products, pseudoephedrine above set limits, and ADHD stimulants — and may require advance permission to bring in. Check the MHLW guidance before you travel.
Reviewed 2026-07-21
Nothing here is medical advice. We compile this information from Japan's national medical registers and the official websites of facilities and resorts, as a planning aid. Hours, phone numbers and services change, and we cannot guarantee that any of it is current or correct. Decisions you make with it are your own responsibility: check with the facility before you go, and in an emergency tell ski patrol or call 119.