Tell ski patrol or resort staff firstOn the mountain, tell any ski patrol or resort staff first — they coordinate rescue and call emergency services for you.
Many Japanese fire departments handle 119 calls in major foreign languages via three-way simultaneous interpretation through a telephone interpretation center, 24 hours a day, year-round. Reviewed 2026-07-21
Medical facilities nearby
This list shows the nearest 15 hospitals, 10 clinics, 10 pharmacies and 5 dentists, plus every emergency hospital. More are in the area.
Show
Lowest lift baseHospitalClinicDentalPharmacy
Medical facilities nearby
Facility
Straight line
Drive
Hospital 2
Reception hours are in the detailsAccepts emergenciesEmergency care: 24 hours
Outpatient note on the MHLW page: Closed on the 3rd Saturday of each month and the day after duty-doctor days. On Monday and Thursday afternoons the doctor makes house calls to a nursing home, so consultations start at about 15:00.
Outpatient note on the MHLW page: Consultation hours differ by day of the week. Monday, Tuesday, Wednesday, Thursday and Saturday (2nd and 4th): 09:00-12:00. Friday: 15:00-17:00.
Also closed 1/1, 1/2, 1/3, 12/29, 12/30, 12/31Hours vary by department
Emergency
Emergency status not listed
Drive
35 minNormal conditions, no snow delay
Departments
OrthopedicsInternal medicine
Note
Outpatient note on the MHLW page: Monday consultations are 08:30-11:15. Tuesday is an orthopaedics clinic, 08:30-11:15 and 14:00-16:00. Wednesday to Friday consultations are 08:30-11:15, with afternoon consultations 14:00-16:00 on the 3rd Friday only. Saturday consultations are on the 3rd Saturday only.
Closed days on the MHLW page: Closed on New Year's Day and during Golden Week and public holidays. For other long holidays, please contact the clinic beforehand.
Gathered ahead of your trip as a planning aid — details change; verify locally on arrival.
Rescue protocol
Inside the ski area, report the accident to the patrol or staff and follow their instructions. The terms (Art. 17) ask every skier to help an injured person and ask those involved to exchange identities. If the resort cannot search because of where the skier is or the weather, it asks the police or fire service to do so (Art. 20), and a private rescue team called out at their request bills the person rescued or whoever asked for the rescue. Call 119 for a serious injury; the fire service decides the destination hospital. Hakuba Village has no hospital, and asks people not to call an ambulance for minor injuries. Guests staying at lodgings are told to arrange an ambulance through the lodging when needed. Hakuba International Clinic says it works with ski-area patrols and offers transport for injured people, without naming the ski areas.
As of 2026-10-12
Backcountry policy
Backcountry access is prohibited. The terms of use forbid going beyond the ski-area boundary into the backcountry and entering closed areas (Art. 9), and charge the full cost of any resulting search (Art. 20). Boundary poles are yellow and black on top and closed-area poles are yellow. Hakuba Valley's safety notice names Iwatake among the resorts with no backcountry gate, and says terrain beyond a boundary is unmanaged and not patrolled. Inside the boundary, the powder areas on the map are ungroomed and open only when the entrance gate shows 「OPEN」 (Art. 8); the terms suggest skiing them in company and carrying a rescue whistle.
As of 2026-10-12
Nearest emergency hospital
Hakuba Village has no hospital. The emergency-designated hospitals that serve it are Omachi General Hospital in Omachi City, which runs an emergency outpatient service outside normal hours (weeknights 17:15–08:30 and holidays 08:30–17:15) and asks patients to phone first, and North Alps Medical Center Azumi Hospital in Ikeda, which asks that any visit outside outpatient hours be arranged by phone first and takes calls day and night. Omachi General Hospital is about 35 minutes by car from the resort. In an emergency, 119 decides the destination.
As of 2026-10-12
Show this to staff
Each line is in Japanese a receptionist can read, with its meaning underneath.
スキー中にけがをしました。
I was injured while skiing.
ここがとても痛いです。
It hurts a lot here.
診察を受けたいです。
I would like to see a doctor.
海外旅行保険に入っています。
I have travel insurance.
クレジットカードで払えますか？
Can I pay by credit card?
英語を話せる人はいますか？
Is there anyone who speaks English?
保険請求用の診断書と領収書をください。
Please give me a medical certificate and a receipt for my insurance.
Cost, insurance and medicines
Rescue costs
The terms bill a search only for people who go out into the backcountry or a closed area and are reported missing (Art. 20). In that case the resort charges, per hour, rescuer ¥20,000 per person, rear-support staff ¥10,000 per person, headquarters staff ¥10,000 per person, snow groomer ¥50,000 per vehicle and snowmobile ¥10,000 per vehicle, plus food at cost and any other costs. The map adds that any rescue or search beyond the boundary is billed whatever the reason. The terms say nothing about a charge for patrol helping someone injured on an open course; that is not established. The terms urge accident and liability insurance, and Hakuba Valley's safety notice says private rescue teams bill the person rescued.
As of 2026-10-12
Japan's National Health Insurance does not cover tourists — hospitals bill the full cost and generally expect payment upfront by cash or card. Ordinary travel insurance often excludes off-piste and backcountry rescue; dedicated mountain-rescue insurance exists, so check your policy before you ride.
Reviewed 2026-07-21
Some common medicines are restricted in Japan — e.g. codeine-containing products, pseudoephedrine above set limits, and ADHD stimulants — and may require advance permission to bring in. Check the MHLW guidance before you travel.
Reviewed 2026-07-21
Nothing here is medical advice. We compile this information from Japan's national medical registers and the official websites of facilities and resorts, as a planning aid. Hours, phone numbers and services change, and we cannot guarantee that any of it is current or correct. Decisions you make with it are your own responsibility: check with the facility before you go, and in an emergency tell ski patrol or call 119.